Contact Center For Quick Support

Make customer experiences more positive and seamless. Set up contact center in minutes. Integrate with CRM and Helpdesk of your choice and deliver round-the-clock support from anywhere, anytime, and any device.

GET STARTED NOW You get 70% discount for first month

Save More Time With Automatic Call Logging

Eliminate all chances of manual errors. Automatically save call details in CRM. Rescue hours from your calendar to multiply customer engagements & positive customer experiences.

Automatic Saving of call details

No more shuffling between applications. Get your calls, SMS, call recordings, and voicemails automatically saved in the CRM of your choice.

Call notes & Call outcome

Categorise your calls with disposition codes to know which calls to focus on more than the others.

Click to call/click to text

Now, no more shuffling between the phone and your CRM. Dial client’s numbers directly from helpdesk and CRM.

Ensure Service Standards by Monitoring Live Call Activity

Elevate contact center performance by quick-fixing any individual or team errors. Keep track of the agent’s performance and also train them on live calls.

Real-time dashboards

Keep tabs on agents whether in-office or remote with real-time dashboards. Track agent availability, live status, last seen, and lot more

Monitor, whisper, or barge

Monitor agent’s performance on live calls. Provide instant coaching in whispers while on the call without the client knowing about it. Barge in to swiftly handle critical calls.

Working hours

Keep track of the agent’s availability and working hours. Access call recordings to check the quality of service.

Deliver Quick Response with Call Routing

Automate contact center workflows with advanced call distribution features. Easily connect clients with suitable agents using smart IVR. Swiftly manage call queues. Delight customers with reduced call wait times.

Smart IVR

Greet customers with multi-optional IVR to offer instant self-help. As per press inputs, get clients swiftly connected with qualified service agents.

Distribute call volumes

Transfer calls to the best-fit agents. Diffuse a high volume of incoming calls to multiple departments based on preset parameters.

Work As a Team

Prioritize calls among teammates as per skills, expertise, idle-time, or availability hours to gain a prime level of efficiency.

Smart call routing

Prioritize incoming calls. Make the best use of smart call routing to smartly connect VIP clients with their managers.

Revamp Your SMS Support With Automation

Take advantage of the high opening rate of SMS. Rev up your contact center SMS support with bots and automation. Increase customer engagement.

Reach More With Bulk SMS

Notify hundreds of clients in a go with discounts & offers, major announcements, and a lot more. Schedule a Bulk SMS campaign either for an immediate run or for future date/time.

SMS Bot

Create bots with saved text replies to instantly reply to customers’ generic questions. Easily handle an unexpected surge in queries.

SMS Automation

Send text messages automatically or when a certain condition is met right. Automate sending of timely reminders or greetings directly to your customer’s mobile phones.

Inbound call center features

International Phone numbers

Toll-free numbers

Record Calls

Virtual Call Center

Forward to your phone

Forward to Voicemail

Office Hours

Caller Id

Call Queues

Call Center Analytics

Call Monitoring

Call Whispering

Share Phone Number

Bulk SMS/MMS

SMS Bot

Auto Dialer

Predictive Dialer

Appointment Scheduler

Hear From Our Customers

Learn how companies around the globe use Crompex to build stronger relationships with their customers and change the way they do business.

Great Support

The support team always gets back to us quickly and has even customized a few fields for us. The system is easy to use and even easier to implement. My team loves it!

-Jonah M, Alibaba Group

Tight integration with Copper and Zapier

We rely 100% on Crompex now. We had used Aircall previously and in another life, we used Skype. Crompex is the most complete solution for our tech stack and setup. Their support team is a key to ongoing satisfaction.

-David M, Airlines/Aviation

Simple and easy to use

Clear and simple interface is easy enough to implement and deploy to our teams. We have it integrated with our email and CRM system quickly to get calls tracked and monitored.

- Johnnie Rosas

Read Other Crompex Reviews

Crompex Trust & Security

Crompex Platform Security Information & data is encoded during transmissions.

Crompex uses secured data centers for communication. These data centers provide high levels of security to ensure that customer data is safe.

Crompex & GDPR

Crompex is focused on protection, straightforwardness, and high security. From the GDPR point of view, we are focused on conforming to EU information insurance necessities that got enforceable on May 25, 2018.

Know More

Getting started takes less than 5 minutes

Get a new phone number or port your existing numbers, invite your team members and start making & receiving calls.

Get Started Now Already using another phone system? We can help you port your phone numbers, team & data :)